Terms of service

SMS Terms & Conditions – Scarlet Loves Sound

By consenting to Scarlet Loves Sound SMS marketing at checkout, initiating a purchase, or subscribing via our website or subscription tools, you agree to receive recurring text notifications (including order updates, event reminders, and abandoned checkout reminders where applicable), promotional marketing messages, and transactional texts, including requests for reviews.

Message frequency may vary. Consent is not a condition of purchase.

Opt-Out Instructions

If you wish to unsubscribe from receiving SMS marketing messages, you can:

  • Reply STOP, END, UNSUBSCRIBE, CANCEL, or QUIT to any message
  • Use the unsubscribe link provided in our messages

You agree that the primary method for opting out is via these keyword responses or the unsubscribe link. We will also honour any request that clearly expresses your desire to opt out (e.g. “please opt me out”).

Fees

We do not charge for this service. However, you are responsible for any charges applied by your mobile provider. Standard message and data rates may apply.

Help & Contact

For any questions or support:

Telephone Number Changes

We reserve the right to change any telephone number or short code used to operate this service at any time. You will be notified where possible.

You acknowledge that messages sent to any outdated numbers, including STOP or HELP requests, may not be received, and we are not liable for failing to act on such messages.

Liability

To the extent permitted by law, Scarlet Loves Sound is not liable for:

  • Delayed, failed, or misdirected message delivery
  • Errors in message content
  • Any actions taken based on SMS communications

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy here:
[Insert your Privacy Policy link]

Arbitration & Class Action Waiver

(Note: This has been adapted for UK use rather than US-specific wording.)

1. Dispute Resolution

By using or purchasing services from Scarlet Loves Sound, you agree that any dispute, claim, or issue arising in connection with these Terms or our services will first be attempted to be resolved informally by contacting us directly.

If a resolution cannot be reached, disputes may be resolved through alternative dispute resolution (ADR) or mediation before pursuing legal action.

2. Legal Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

3. Limitation on Claims

You agree to bring any claims against Scarlet Loves Sound in your individual capacity and not as part of any group, collective, or representative action.

Privacy Policy – SMS Marketing (Scarlet Loves Sound)

We respect your privacy and the information you share with us.

How We Use Your Data

We use your information to send:

  • Order confirmations and updates
  • Event reminders and important information
  • Abandoned checkout reminders (if applicable)
  • Promotional offers and marketing messages

Data Sharing

Your SMS opt-in data and consent will not be shared with third parties, except for trusted messaging service providers required to operate our SMS communications.

Cookies & Abandoned Checkout

Our website uses cookies to:

  • Track items added to your cart
  • Identify when a checkout has been abandoned

This allows us to send relevant SMS reminders.

Important

Please ensure you add:

  • Your Privacy Policy link
  • Your business address (if required for legal pages)